Privacy Policy
Last Updated: 01 September 2025
This Privacy Policy describes how InteGroServ LLC ("ChillerCheck," "We," "Us," or "Our") collects, uses, and discloses information from and about you when you use the ChillerCheck® web-based data management system and website (collectively, the "Service"). We are committed to protecting your privacy and handling your data with transparency and care.
By using the Service, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect information to provide and improve our Service. The types of information we collect include:
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Information You Provide Directly:
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Account Information: When you create an account, we collect personal and business details, such as your name, company name, address, email address, phone number, and payment information.
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User Content: This includes all data you input into the Service, such as chiller operational data, efficiency metrics, equipment details, corrective actions, and any notes or documents you upload.
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Information Collected Automatically:
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Usage Data: We collect information about how you interact with the Service. This may include your IP address, browser type, operating system, pages you visit, the time and date of your visit, and other diagnostic data.
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Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our Service and store certain information. Cookies are small data files placed on your device to help us improve your experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent, but some parts of the Service may not function properly without them.
2. How We Use Your Information
We use the information we collect for various purposes, including:
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To Provide and Maintain the Service: To operate the platform, process transactions, and deliver the core functionality of ChillerCheck.
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To Improve the Service: To understand how our users interact with the platform and to develop new features, troubleshoot issues, and enhance the user experience.
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For Communication: To send you service-related notifications, updates, and support messages. We may also send you marketing communications about our products and services, but you can opt out at any time.
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For Security: To monitor for and prevent fraudulent activity and to protect the security of our Service and our users.
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For Legal Compliance: To comply with our legal obligations, resolve disputes, and enforce our agreements.
3. Disclosure of Your Information
We do not sell your personal or business data. We may share your information in the following limited circumstances:
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With Service Providers: We may share data with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data hosting, and analytics. These providers are only given access to the information necessary to perform their functions and are obligated to maintain its confidentiality.
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For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect our rights or property, or ensure the safety of our users or the public.
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Business Transfers: If ChillerCheck is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.
4. Data Security
We implement reasonable and appropriate technical and organizational measures to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no internet transmission or electronic storage method is 100% secure, so we cannot guarantee its absolute security.
5. Data Retention
We will retain your personal and business data for as long as your account is active or as needed to provide you with the Service. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
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Access the personal information we hold about you.
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Correct inaccurate or incomplete information.
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Delete your personal information.
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Object to or restrict our processing of your information.
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Request a copy of your data in a portable format.
To exercise these rights, please contact us at the email address provided below. We will respond to your request in accordance with applicable law.
7. Children's Privacy
Our Service is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the Service after any changes constitutes your acceptance of the new policy.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
ChillerCheck LLC.
4030 Wake Forest Road, STE 349, Raleigh, NC 27609